Shipping and Handling:

• Beam On Systems Solutions, Inc. does not guarantee same day shipping. All orders are normally shipped within 24-48 hours of payment or 2 business days.
• Some shipments may be delayed if a item is not in stock.  We will notify you by email.
• You must provide a land line number to confirm order to avoid any fraudulent orders.
• During checkout you may choose from any of the following couriers
  • Fedex
  • Canadapost
  • UPS
  • DHL
  • Purolator

Payment:
Beam On Systems Solutions, Inc. accepts Visa , Master Card, Discover Card, and American Express credit card payments and payments using Paypal. Money order and COD is only accepted from Canadian customers.

Returns:
Any return needs to have a RMA number (Return authorization number) before being sent back to us.

Items that can not be returned are:

• Satellite dishes
• Modified FTA receivers (software or hardware)
• Auction items
• Satellite motors that have been installed
• All remote controls
• Service Parts

Please note that shipping charges are NON-REFUNDABLE.  In any case, if you need to return the item, we will gladly return the cost of the item but we will NOT refund any shipping cost.

If you return any non returnable item we will not issue a RMA refund and will not ship the item back to you unless you prepay for the return shipping.

• All RMA request for refund must be made within 7 days the item was delivered.
• All RMA request for refund must be in absolute perfect and new condition in the original carton with all included accessories. Original merchandise box, manuals, CDs, etc must be in perfect condition. We will not accept used merchandise back for a refund.
• All RMA request for exchange must be within 30 days from the ordering date.
• Warrantee work beyond 30 days from ordering date is provided by the manufacturer and/or their representative directly and not by us.
• Any items returned without prior notice and with out a RMA number will not be credited and will be returned to you. Your credit card will be also be charged for the return shipping cost. If you have paid with a method other then credit card the item will not be returned until we receive payment for the return shipping cost.
• We must receive your RMA's item back before any replacement item is sent.
• Customer is solely responsible if RMA Merchandise returned to us is damaged in shipping. Please use an insured and traceable method to return items to us.
• A $50 labor charge may be assessed on products or accessories returned for warranty repair in which no fault is found and you will be charged for the return shipping cost to return the item to you.
• A 25% restocking fee is applied to Returned Items to cover our return processing, credit card, and shipping costs. The restocking fee does not apply to exchanges if item is not used or unpacked. Returns are processed with 10 days of receipt.
• Shipping charges are not refundable.

While we will handle warrantee work for most products we offer, You will be responsible for any shipping charges for any warrantee exchanges or repairs. No returns or exchanges are accepted without an RMA number. Please ask your questions before you place your order to help avoid having to return a item that will be subject to a restocking fee.

Email:
When sending emails to us, Please allow 24 to 48 hours for a reply.  Normally, we try and reply within just a few hours but sometimes it make take a little more time they usual. We try to answer emails over the weekend if we are around and have the time. Otherwise they are answered the start of the next business day. We will not answer any questions regarding the illegal or improper use of products we sell.

Technical Support:
We try to answer technical support questions but in some cases you may need to refer to the manufacturer for support. We do not offer telephone technical support, All questions should be asked in email. You may also find the answer to your question in one of them many FTA forum sites or the Manufacturers support website.

Terms and conditions:
Any equipment provided by Beam On Systems Solutions, Inc. is intended for legal use only. By placing and order, the purchaser states that he/she is of legal age and that the products ordered will only be used in a lawful manner. It is the sole responsibility of the end user to ensure compliance with all laws when using these products. Please read our full terms and conditions by clicking here.

FTA Warranty Note: When you buy any satellite receiver from us, your receiver will be sent to you with the latest software and firmware available at the time when the unit is manufactured. BOSS Inc. does not support third-party software, and if used, it will void the manufacturer's warranty. Please note that our free to air receivers are sent to you with FACTORY loaded free to air software/flash/bins. This will allow you to pickup only unencrypted free to air (FTA) channels. We DOT NOT load them with any illegal software/flash/bins to receive any encrypted channels. We can only support free to air programming. Any modifications of our receivers will void your warranty. Please read the warranty note before making a purchase. Free to air receivers have the ability to be flashed / programmed / upgraded using the RS232 cable, however, we WILL NOT support any thing third party software. Please contact the receiver manufactures and direct all upgrading questions to them. Please note that receiver software is incompatible across various models. If you upload the wrong software and create a problem with the receiver, this will not only void your warranty but may make your receiver inoperable. File transfer errors are entirely the users responsibility and BOSS Inc. is not responsible for any problems that may result. Only official software and upgrades available from the manufacturer can be used with your receiver. Under no circumstances, should any other software be used with the receivers that we carry.

LEGAL DISCLAIMER AND LIMITATION OF LIABILITY: BOSS Inc. is not responsible to anyone for any loss or damage occasioned by, or arising out of the improper or illegal use of products sold by BOSS Inc. In no event whatsoever, shall BOSS Inc. be liable for any form of indirect, special, incidental, exemplary, or consequential damages, including, but not being limited to, any loss of profits or loss of business, as a result of any breach of the terms hereof by the User/Buyer or any third party.

The equipment sold by BOSS Inc. is intended for legitimate usage only. By placing an order, the purchaser states that he/she is of legal age and those products ordered will only be used in a lawful manner. It is a criminal offence to illegally access encrypted satellite signals. If you are using illegitimate methods to watch a pay television signal without compensating its owner, then you could be in violation of one or more laws, and may be subject to prosecution under the laws of your country. The buyer of BOSS Inc. products agrees to indemnity and hold harmless BOSS Inc., it’s officers, directors, shareholders, employees, agents, assigns, and affiliates, from any and all claims, actions, suits, demands, and legal costs, brought against BOSS Inc. in connection with any use or improper use of BOSS Inc. sold products by the Buyer/User or a third party.